Terms & Conditions

Terms & Conditions

Important Travel Information
On Thursday, August 10, 2006, Transport Canada announced increased security at all Canadian airports.

As a result of this situation, Transport Canada has implemented restrictions for carry-on baggage. Until further notice, no liquids, gels or creams will be allowed on board any aircraft, either on your person or in carry-on baggage. Liquids or gels in containers of any size include: all beverages, shampoo, suntan lotion, creams, toothpaste, hair gel, and other items of similar consistency. These items can be placed in checked baggage but will be at the guest's own risk. Any of the above mentioned items will be confiscated at pre-board security screening. Guests may bring aboard baby formula, breast milk, if a baby or small child is travelling. Prescription medicine with a name that matches the guest's ticket, insulin and essential other non-prescription medicines are allowed. These restrictions currently apply to all flights including transborder into the U.S., domestic and international. Due to possible delays at security screening, guests are advised to check in a minimum of three and 1/2 hours prior to departure.

All these restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit; www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.

Please be advised that any travel product or service that customers acquire through www.zenithtravel.ca creates a contractual relationship between the Customer and the Tour Operator/Airline. www.zenithtravel.ca acts as an agent for the Tour Operator/Airline which is providing the Customer with travel products or services purchased through www.zenithtravel.ca

www.zenithtravel.ca is careful to select Tour Operators/Airlines that are reputable, and if customers are not pleased with the product or service provided by a particular Tour Operator/Airline, we would like to know. However, please be advised that under no circumstances does www.zenithtravel.ca accept legal responsibility or liability for your dissatisfaction or complaints with the product or services provided by Tour Operators/Airlines. For more information regarding the terms and conditions governing the contractual relationship with a Tour Operator/Airline, customers should reference the information contained in Tour Operators/Airlines' brochures or Web sites.

Customers are strongly encouraged to review and understand this information, and inform themselves of the terms and conditions governing their contract with a Tour Operator/Airline. Customers requiring assistance in obtaining this information can contact an www.zenithtravel.ca  representative. You will be responsible for reconfirming with the Airline 24 hours prior to departure and on the day of departure. Failure to contact the airline in regards to reconfirming the airline times and details may result in a flight being missed. www.zenithtravel.ca does not accept legal responsibility or liability for your dissatisfaction or complaints with the product or services provided by Tour Operators/Airlines.

INSURANCE POLICY:
As per the invoice, if charges for an Insurance Policy is not listed or an Insurance Policy Number is not noted, you have elected to DECLINE travel insurance. If you would like to purchase some peace of mind for a low cost, please feel free to contact your agent directly for further information.

PASSENGERS TRAVELLING TO THE USA:
Effective May 1, 2006 the information required was expanded to include the full address of where passengers will stay while in the United States. This information must be collected at time of check-in at the airport prior to departure. Passengers should be advised to bring all pertinent documentation with them to the airport to ensure efficient process at check-in. Passengers staying at a hotel or private residence: Complete address including street name and number, city and zip code is required.
Exemptions:
U.S. Citizens, Legal Permanent Residents, and Transit Passengers are not required to submit this information.

SPECIAL REQUESTS:
Special Requests, for example, room allocation, adjoining rooms, bed preferences, in-flight meal requirements, in-flight seating requirements, etc., cannot be guaranteed by the TOUR OPERATOR/AIRLINE. While the Tour Operator/Airline will attempt to accommodate such special requests, the Tour Operator/Airline cannot be held responsible if such special requests cannot be fulfilled.

BAGGAGE:
Each person is entitled to two normal sized pieces of checked luggage. Weight restrictions vary between 10 and 20 kilos per person, consult your airline prior to departure. UNLESS INSURED, ALL BAGGAGE REMAINS AT THE OWNER'S RISK THROUGHOUT THE TRIP.

CANCELLATIONS, CHANGES AND REFUNDS:
No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Changes to the current booking is subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites. You are encouraged to purchase the appropriate travel coverage. All online purchase, once confirmed are 100% Non-Refundable/Non-Changeable.

AIRPORT CHECK IN, RECONFIRMATION:
Seats are allocated on a first-come, first-served basis. All passengers should arrive at the airport at least 3 hours prior to flight departure. Check-in opens at least 3 hours prior to the flight and closes 1 hour prior to departure. For security reasons, all passengers must be present for check-in. You will not be allowed to board, nor will you be entitled to refund, if you have not checked in by that time. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. If www.zenithtravel.ca is aware of a change, every effort will be made to advise you directly.

Reconfirmation Numbers:
Zoom Airlines: 1-866-359-9666
Skyservice: 1-800-701-9448 (for USA)
Sunwing: 1-877-978-6946
Kelowna: 905-694-1026
Cubana: 905-694-1026
Westjet: 1-800-538-5696
Canjet - 1-800-809-7777
Transat - 1-877-872-6728
Harmony - 1-866-248-6789

My Travel and Thomas Cook
Toronto: 905-694-1725
Calgary: 403-291-4997
Vancouver: 604-303-3733
Manchester: 0161-489-5903

Seat Selection
Conquest/World of Vacations: 1-866-278-8499
Signature: 1-866-225-2153
Transat Holidays: 1-866-892-4368
Transat Holidays: (J Class) 1-877-872-6728
Sunquest: 1-877-256-7966 (5G, PC, MY, TC, Canjet)
Sunwing: 1-800-761-1711 (Kelowna and Skyservice)
Sunwing: 1-877-978-6946 (Sunwing Airlines)

* Phone numbers are subject to change, please contact an agent if phone number is inactive.

TRAVEL DOCUMENTS

DOCUMENTATION:
It is the passenger's responsibility to obtain, at their own expense, all documentation required by all relevant government authorities, and this may vary depending on citizenship status. Special documentation may be required for minors travelling alone or for children who carry a different surname than their travelling companions and for single parents travelling with children. It is strongly recommended that prior to departure, the passenger ascertains the documentation required. In the event that the passenger does not possess the documentation
required by the destination, transit or the carrier, the carrier reserves the right to refuse passage. If you are Cuban Born, travelling into Cuba, please ensure you are informed of all regulations in regards to points of entry into CUBA. www.zenithtravel.ca is not responsible for missed documentation and for additional expenses occurred in obtaining these documents.

CANADIAN and NON CANADIAN:
Canadian Citizens and Residents of Canada of other nationalities such as landed immigrants are responsible for being in possession of their required travel documents, a valid passport. A visa may also be required. For additional requirements, please refer to the Canadian Consular Affairs Website detailing all requirements in regards ENTRY/EXIT Requirements, TRAVEL TIPS, LOCAL HEALTH INFORMATION and GENERAL INFORMATION. You can also check with the Consulate/Embassy or go to www.qantas.com.au/info/flying/beforeYouTravel/visaHealth for requirements to enter any country.

WE HIGHLY RECOMMEND ALL CANADIAN CITIZENS TO OBTAIN THEIR PASSPORTS BEFORE DECEMBER 31, 2006.
(All children should have their own passports as well)

All countries will require passports for identification purposes and upon re-entry into Canada.

DESTINATON INFORMATION:
The following countries require Canadian passports to be valid:

Passports must be valid at least 1 month after the return date: Cayman Islands, Colombia, Costa Rica, Cuba, Germany, Jamaica, Mexico, Trinidad & Tobago, UK
Passports must be valid at least 3 month after the return date: Aruba, Italy, Portugal, Spain
Passports must be valid at least 6 month after the return date: Barbados, Belize, Brazil, Greece, Haiti, Honduras, India, Liberia, Margarita Island, Panama, Saint Kitts and Nevis, San Andres, Turks and Caicos, Venezuela

For Travel to the following countries, Tourist Cards and/or Visas are required: Brazil, Cuba, India, Liberia, Mexico, Panama, Dominican Republic, Australia

*All cruise bookings require valid passports, no other form of identification will be accepted.

For Travel to the United States:

WE HIGHLY RECOMMEND ALL CANADIAN CITIZENS TO OBTAIN THEIR PASSPORTS BEFORE DECEMBER 31, 2005

For more detailed information and other destinations for Canadian Citizens, please refer to the Canadian Consular Affairs Website.

For those Non-Residents or other nationalities, please visit, www.qantas.com.au/info/flying/beforeYouTravel/visaHealth.

DEPARTURE TAXES ARE REQUIRED FOR THE FOLLOWING:

For other countries, please go to Canadian Consular Affairs Website

Any fees, levies, service charges, taxes or other charges are 100% nonrefundable. The value of booking is based at the time of booking. Any price changes do not affect the value of this invoice and no monies will either be credited or debited unless changes to bookings have occurred.

IMPORTANT: TIMES AND FLIGHT SCHEDULES OR DATES ARE SUBJECT TO CHANGE AS PER TERMS AND CONDITIONS OF THE TOUR OPERATOR/AIRLINE.

www.zenithtravel.ca
Zenith Travel
Box 286
Eckville, Alberta T0M 0X0

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